At Terravique Property, we are committed to providing transparent, reliable, and professional property services throughout the United Kingdom. This Refund Policy outlines our approach to refunds, cancellations, property reservation fees, and service payments.
1. Property Purchases
All property purchases are subject to the relevant sale contract and applicable UK law. Refunds of deposits, advance payments, or other purchase-related payments will be handled according to the terms of the signed agreement and the client’s legal rights.
2. Property Reservation Fees
Reservation fees may apply when a client reserves a property through Terravique Property. Refund eligibility will depend on the applicable reservation agreement, the reason for cancellation, and any relevant legal requirements. Any applicable conditions will be communicated to the client before payment.
3. Service Fees
Fees paid for property consultancy, management, administration, or other real estate services are subject to the agreed service terms. Where a service has already been provided, any refund will be assessed in accordance with the contract and applicable law.
4. Cancellation Policy
Clients wishing to cancel a property reservation or service should contact Terravique Property in writing as soon as possible. Cancellation requests will be reviewed individually, taking into account the relevant agreement, payments made, services provided, and applicable consumer protection requirements.
5. Requesting a Refund
To submit a refund request, please contact us by email and provide the following information:
- Full name
- Property or service reference, where applicable
- Payment or transaction reference
- Date of payment
- Reason for requesting a refund
Our team will review your request and contact you regarding the outcome.
6. Refund Processing Time
Once a refund has been approved, it will normally be returned through the original payment method where possible. The time required for the funds to appear in your account may vary depending on your bank or payment provider. We will communicate any relevant processing information to you.
7. Non-Refundable Payments
Certain payments may be non-refundable where this is clearly specified in the applicable agreement and permitted by law. Nothing in this policy removes any statutory refund rights or other legal protections that apply to a client.
8. Legal Compliance
This Refund Policy is intended to operate in accordance with applicable laws and regulations in England and Wales. If any provision of this policy conflicts with a mandatory legal requirement, the relevant legal requirement will prevail.
9. Contact Information
For questions about refunds, cancellations, or payments, please contact Terravique Property using the details below.
Company Name: Terravique Property
Address: Lambeth Palace Road, London, SE1 7JU, United Kingdom
Email: info@terravique.co.uk
Website: terrravique.peoperty
Terravique Property aims to handle all refund requests fairly, professionally, and transparently.